This Contact Page is designed to balance a warm, human-centric user experience with the legal transparency required for international trade. It focuses on reducing support volume through "self-serve" prompts while building trust for customers in North America and the European Union.

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Contact Us

1. We’re Here to Help

Our team is ready to assist you.

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2. Send Us a Message

Feel free to reach us via:

• Email: support@lorlon.com (Click to open your mail app)

• Live Chat: Available directly on our website during business hours.

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3. What to Expect (Response Times)

We value your time and aim to be as responsive as possible.

• Standard Inquiries: You can generally expect a reply within 48 business hours.

• Peak Seasons: During busy times (like Black Friday or the holidays), it may take us a little longer to get back to you. We appreciate your patience!

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4. Our Business Hours

Our support team is available during the following times:

• Monday – Friday: 9:00 AM – 5:00 PM

• Time Zone: Eastern Standard Time (EST)

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5. Wholesale & B2B Inquiries

Interested in carrying our products in your store? We’d love to hear from you! Please reach out to our dedicated wholesale team at support@lorlon.com for information on pricing and minimum order quantities.