Accessibility Policy

This Accessibility Policy is designed to reflect a genuine commitment to digital inclusion, meeting the rigorous requirements of the European Accessibility Act (EAA), the Americans with Disabilities Act (ADA), and Canada’s AODA/ACA.

It moves beyond mere "legal compliance" to frame accessibility as a core value of your brand, ensuring a warm and welcoming experience for all customers.

Accessibility Statement

Last Updated: 2026.03.26

1. Our Commitment to Accessibility

At LORLON, we believe the internet should be available and accessible to everyone. We are committed to providing a digital experience that is inclusive and accessible to all people, regardless of ability or technology.

Our goal is to ensure that every customer can successfully gather information and transact business through our website, lorlon.com, including people with disabilities who use assistive technologies like screen readers, voice recognition software, or screen magnifiers.

2. Standards & Legal Framework

To ensure a high-quality experience for everyone, we aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

Our accessibility efforts are guided by the following international legal frameworks:

  • European Union: The European Accessibility Act (EAA), which mandates accessibility for e-commerce services by June 28, 2025, and the EU Web Accessibility Directive (WAD).

  • United States: The Americans with Disabilities Act (ADA) Title III, which requires places of public accommodation (including websites) to be accessible.

  • Canada: The Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Canada Act (ACA).

3. Current Accessibility Features

We have implemented several measures to improve the accessibility of our Shopify store, including:

  • Keyboard Navigation: Ensuring all interactive elements can be accessed and operated using only a keyboard.

  • Screen Reader Compatibility: Using semantic HTML and ARIA labels to help screen readers interpret our site content accurately.

  • Text Alternatives: Providing descriptive alt-text for product images and non-text content.

  • Color Contrast: Maintaining sufficient color contrast ratios to ensure text is readable for people with low vision.

  • Flexible Text: Allowing users to resize text up to 200% without loss of website functionality.

  • Accessible Forms: Ensuring that our checkout process and contact forms are clearly labeled and easy to navigate.

4. Known Limitations

While we strive for 100% accessibility, we are a growing business and some areas of our site may not yet be fully optimized.

5. Third-Party Content

Our store uses various third-party plugins and tools (such as Instagram feeds, review widgets, or specialized payment gateways). While we prioritize partners who value accessibility, we cannot guarantee that these third-party elements are always fully compliant. We encourage our partners to provide accessible content and tools.

6. Assistive Technology Compatibility

Our website is designed to be compatible with the most common assistive technologies, including:

  • Screen Readers: NVDA, JAWS, and VoiceOver (macOS/iOS).

  • Voice Recognition: Dragon NaturallySpeaking or built-in OS voice control.

  • Magnification: ZoomText or standard browser magnification tools.

7. Ongoing Efforts & Roadmap

Digital accessibility is an ongoing journey, not a one-time project. Our roadmap includes:

  • Regular Audits: Conducting annual accessibility audits.

  • Staff Training: Training our design and support teams on inclusive digital practices.

  • Continuous Improvement: Regularly updating our insert tools and Shopify theme to leverage the latest accessibility patches.

8. Feedback & Contact Information

We welcome your feedback on the accessibility of LORLON. If you encounter any barriers or have difficulty accessing any part of our site, please let us know:

  • Email: support@lorlon.com

  • Response Time: We aim to respond to all accessibility inquiries within 5 business days.

  • Alternative Formats: If you require content in an alternative format (e.g., a PDF or a phone consultation), please contact us and we will do our best to accommodate your request.

9. Formal Complaints

If you feel your accessibility request has not been addressed to your satisfaction, you have the right to escalate your concern to the following bodies:

  • European Union: Your national enforcement body responsible for the EAA or WAD.

  • United States: The Department of Justice (Civil Rights Division) regarding ADA compliance.

  • Canada: The Canadian Human Rights Commission.

10. Changes to This Policy

We will update this statement as our website evolves and as international accessibility standards change. Any updates will be posted on this page with a revised "Last Updated" date.

Last Reviewed Date: 2026.03.26